# Client Feedback Follow Up

> Hear back from the client on every interview. A routine Jane, the AI employee from Forge AI, runs for staffing and consulting firms.

Each morning Jane finds interviews held yesterday or earlier with no client feedback in your applicant tracking system or the account manager's mailbox. She sends a note to the hiring manager from the account manager and a second note two working days later if no answer comes. When feedback arrives, Jane logs it on the submission and tells the recruiter in chat.

Page: https://forge-labs.io/routines/client-feedback-chased/

## How it works

1. **Interviews without feedback are found.** Each morning Jane finds the interviews held yesterday or earlier with no client feedback in your applicant tracking system or the account manager's mailbox.
2. **Jane follows up with the client.** Jane sends a note to the hiring manager from the account manager. She sends a second note two working days later if no answer comes.
3. **The feedback is on the submission.** When the client answers, Jane logs the feedback on the submission in your applicant tracking system and tells the recruiter in chat that day.

**When it runs:** Every morning, for each interview held the day before or earlier with no client feedback logged.

**What stays with your team:** Jane logs feedback and posts the waiting list in chat on her own. Every follow up to a client is sent only after the account manager approves it.

**Who uses it:** Account managers, Recruiters

**Team:** Placements

**Built for:** IT staffing, IT services and consulting, Executive search, Recruitment process outsourcing

**Works with:** Bullhorn, Avionté, Greenhouse, Ceipal, Gmail, Outlook, Slack, Microsoft Teams

## Questions

### What does the Client Feedback Follow Up routine do?

It finds interviews with no client feedback logged, drafts follow ups to the hiring manager from the account manager, and logs the feedback when it arrives.

### Does Jane email the client on her own?

No. Every follow up is drafted from the account manager and sent only after the account manager approves it.

### Can we change how often she follows up?

Yes. Set the gap and the number of follow ups per client, and Jane uses them for every interview with that client.

## Book a demo

https://forge-labs.io/book